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Frequently Asked Questions

We are young students, villagers, veterans and professional tour guides in different areas in Vietnam or simply who love to share the beauty of our hometown.  But we all have same passion to leave travelers with great stories and a desire of visiting us again!!! Each ambassador has to complete our training process (Training – Testing – Evaluating) before accompanying you on the experience; therefore, the quality of service is equally remained.

Of course, safety is always top our priority, we do everything possible to ensure a safe and enjoyable experience. Our Local Ambassadors and Suppliers (transportations, boats, restaurants and so on) are carefully-selected and tested before corporating. Also, our target customers are family so a kid-friendly tour is a must. However, please precisely read our description to choose the suitable activity based on your health conditions and comfort-zone.

Due to Covid-19 pandemic, we always disinfect the transportation in advance before each tour, in case, please bring hand-sanitizer and face mask with you.

No, our price does not include Travel insurance, but we highly recommend you to have your appropriate one for your trip. We can assist you to get one if you request through: xinchaolocals@gmail.com

You can preview more information in our Terms and Conditions – INSURANCE session.

To proceed with the payment, and finalise your booking, just follow the steps. The check out page shows different payment methods: Paypal, Credit Card, select your preferred one. We accept the credit card from Visa, Master Card and American Express.

Please notice that our price does not include the service fee for these method, once you choose your preferred one, the price will be automatic added in the total price.

If the payment was declined, you will receive a message indicating what went wrong. This can happen for a number of different reasons, including:

  • the Credit card has expired
  • the Daily withdrawal or purchase limit set by your bank or credit card company was exceeded
  • the Billing address and phone number entered do not match the billing address and phone number associated with your credit card
  • Fraud prevention: the system suspects the payment has been made fraudulently
  • Credit card doesn’t have available funds to make the payment

We recommend to give it a second try, and in case the payment don’t go through again, please reach out to your bank or credit card company for more information.

After you’ve booked a tour, you can rate them to let other customers know about your experience.

1. Sign in or register an account.

2. Find your booked tour, and then click on it to see Review next to Additional Information.

3. Leave your words and click Submit.

You also can see and edit your reviews into your account Dashboard.

Every experiences is a private tour for you. However if you just need to hire a private transport or guide only…Feel free to leave our local expert team a message at Contact Us or xinchaolocals@gmail.com

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